Customizing Confirmation Emails

Create professional, branded confirmation emails for your attendees.

Accessing Email Settings

1. Go to your event
2. Click Manage
3. Navigate to Email Configuration tab

Email Components

Sender Information

From Name: How your organization appears

• Use your brand name
• Example: "TicketFlo Events" or "Acme Conference"

From Email: Reply-to address

• Must be a verified domain email
• Example: [email protected]

Reply-To Email: Where responses go

• Can be different from From Email
• Monitored inbox recommended

Email Subject

Personalize your subject line with variables:

• {{EVENT_NAME}} - Your event name
• {{ORDER_NUMBER}} - Unique order ID
• {{ATTENDEE_NAME}} - Ticket holder's name

Example: "Your tickets for {{EVENT_NAME}} - Order #{{ORDER_NUMBER}}"

Email Header

Logo: Your organization logo

• Appears at top of email
• Same as event page logo or different
• Max size: 600x150px

Header Color: Background color for header section

Email Body

Customize the main message:

Opening Paragraph: Welcome message

Example: Thank you for registering for {{EVENT_NAME}}! We're excited to see you on {{EVENT_DATE}}.

Automatic Sections (can be reordered):

• Order summary and total
• Ticket details with QR codes
• Event date and time
• Venue and directions
• Custom questions responses
• Terms and conditions

Additional Information: Add custom sections

• What to bring
• Parking information
• Schedule overview
• Contact information

Footer: Legal text and links

• Refund policy
• Privacy policy
• Contact support

Available Variables

Use these in your email template:

Event Variables

• {{EVENT_NAME}}
• {{EVENT_DATE}}
• {{EVENT_TIME}}
• {{VENUE_NAME}}
• {{VENUE_ADDRESS}}

Order Variables

• {{ORDER_NUMBER}}
• {{ORDER_TOTAL}}
• {{ORDER_DATE}}
• {{TICKET_COUNT}}

Attendee Variables

• {{ATTENDEE_NAME}}
• {{ATTENDEE_EMAIL}}
• {{ATTENDEE_PHONE}}

Ticket Variables

• {{TICKET_NUMBER}}
• {{TICKET_TYPE}}
• {{TICKET_PRICE}}
• {{QR_CODE}}

Email Styling

Typography

• Font family
• Font size
• Text color
• Link color

Layout

• Single column (default)
• Two column (advanced)
• Full width vs contained

Buttons

• Button color
• Button text color
• Button style (rounded, square, pill)

QR Code Settings

Size: Small, Medium, Large Position: Top, Bottom, or Separate attachment Type: Standard QR or custom branded QR

Attachments

Optionally attach:

• PDF tickets
• Calendar invite (.ics file)
• Venue map
• Event schedule
• Additional documents

Testing

Before sending to customers:

1. Click Send Test Email
2. Enter your email address
3. Review all details
4. Check QR codes work
5. Test on different email clients
6. Verify links work
7. Check mobile rendering

Email Previews

Preview how your email looks in:

• Gmail
• Outlook
• Apple Mail
• Mobile devices

Advanced Settings

Email Timing

• Send immediately after purchase
• Delay by X minutes
• Schedule for specific time

Reminder Emails

• Send X days before event
• Include updated information
• Different template from confirmation

Follow-up Emails

• Post-event thank you
• Survey/feedback request
• Photos or highlights

Transactional Emails

Other automated emails you can customize:

• Refund confirmation
• Event updates/changes
• Password reset
• Ticket transfer confirmation

Compliance

Ensure your emails include:

• ✓ Unsubscribe link (marketing emails)
• ✓ Physical address
• ✓ Company information
• ✓ Privacy policy link

Best Practices

• Keep subject lines under 50 characters
• Use clear, actionable language
• Include all essential information
• Make QR codes prominent
• Test before sending
• Optimize for mobile
• Use consistent branding
• Include contact information

Troubleshooting

Emails going to spam

• Verify sender domain
• Avoid spam trigger words
• Include unsubscribe link
• Build sender reputation

Variables not working

• Check syntax: {{VARIABLE_NAME}}
• Ensure variable exists for context
• Test with real order data

Images not showing

• Host images on CDN
• Use absolute URLs
• Check file sizes
• Test across email clients

Need help? View email examples or contact support.